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Travel Outlook Unveils Major Upgrades to Annette™, The Virtual Hotel Agent™, Powered By PolyAI – Image Credit Travel Outlook
Travel Outlook, the hospitality industry’s premier voice reservations company, today announced major upgrades to Annette™, The Virtual Hotel Agent™, its groundbreaking AI-powered voice assistant designed exclusively for hotels.
The latest version of Annette is now powered by PolyAI’s next-generation conversational technology, enabling truly human-like, guest-led interactions that redefine what’s possible for hotel call handling and guest engagement.
A New Standard for AI Conversations in Hospitality
With the integration of PolyAI’s proprietary spoken-language technology, Annette can now understand what guests mean — not just what they say. The enhanced system processes natural, unscripted speech, allowing guests to ask questions in their own words and receive fast, accurate, and personal responses.
Annette’s upgraded capabilities include:
- Natural Speech Understanding: Recognizes guest intent from long or complex inputs without relying on keywords.
- Human-like Dialogue: Manages multi-turn, real-world conversations with natural pacing, timing, and tone.
- Accurate Recognition: Captures names, numbers, and details the first time with advanced speech and phonetic matching.
- Multilingual Conversations: Automatically detects and responds in the guest’s preferred language, ensuring a consistent global experience.
- Seamless Integration: Handles multiple calls simultaneously, provides local recommendations, and transfers calls to the appropriate department.
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“Our mission has always been to deliver exceptional guest experiences through technology,” said John Smallwood, President of Travel Outlook. “With PolyAI’s voice technology now powering Annette, hotels can offer conversations that sound and feel genuinely human — 24/7. It’s a major leap forward in guest communication and operational efficiency.”
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“Every customer deserves to be understood, no matter their accent, background, or language,” added Nikola Mrkšić, CEO and Co-Founder of PolyAI. “Annette demonstrates how advanced voice AI can enhance hospitality, not replace it — bringing empathy, accuracy, and ease to every interaction.”
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Enhancing Guest Experience and Hotel Operations
Annette helps hotels handle high call volumes with ease, ensuring every guest feels heard and assisted. From answering questions about amenities to providing local recommendations or following up with a text message, Annette keeps conversations fluid and personal — allowing front-desk staff to focus on in-person service.
By combining PolyAI’s human-like conversational intelligence with Travel Outlook’s hospitality expertise, Annette empowers hotels to deliver the next generation of guest experiences — faster, smarter, and more personal than ever.
See Annette in Action
To experience Annette’s new capabilities firsthand, visit www.traveloutlook.com/annette or schedule a live demo.
For additional information on Travel Outlook, the Premier Hotel Call Center™:
John Smallwood
President, Travel Outlook
Email: jsmallwood@traveloutlook.com
Phone: (844) 872-8356
Website: Travel Outlook
About Annette, The Virtual Hotel Agent™
Annette is a guest-led conversational AI assistant designed specifically for the hospitality industry. Annette has been programmed using a breakthrough approach to conversational AI, using Generative AI and natural language understanding software built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more. For more information, visit https://traveloutlook.com/annette/
About Travel Outlook, the Premier Hotel Call Center™
Travel Outlook, the leading voice reservations team in hospitality, is an innovative, custom off-site reservations office that serves as either a primary or overflow reservations department for hotels. Travel Outlook use industry-leading talent combined with hospitality-specific AI-powered technology (Annette, The Virtual Hotel Agent™) to enhance customer satisfaction and increase conversion.
Travel Outlook’s valued client list includes Viceroy Hotel Group, the Ojibwe Band’s Mille Lacs and Hinkley Grand Casinos, Spokane Tribe Casino, Curator Hotels and Resorts, Outrigger, KSL Resorts, Proper Hospitality Group, Atlantis, The Irvine Company, Sage Hospitality, Noble House Hotels, HEI Hotels, Pyramid Global, and many others. Travel Outlook increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. https://traveloutlook.com/
About PolyAI
PolyAI builds customer-led voice assistants that understand every customer — no matter who they are, where they’re from, or how they speak. Trusted by global brands across hospitality, retail, and banking, PolyAI delivers voice assistants that sound natural, handle real conversations, and deliver human-like customer experiences at scale.
Discover more at www.poly.ai.
