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We’re excited to announce that TrustYou has ranked #2 globally on Hotel Tech Report’s Global Best in Reputation Management list in the 2026 HotelTechAwards. The HotelTechAwards are produced by Hotel Tech Report, the leading authority on hotel software and digital transformation in the hotel industry. The HotelTechAwards rank the world’s best hotel software companies and products based on authentic, timely reviews from real users.
With over 2,603 software companies on Hotel Tech Report, TrustYou is honored to be recognized in the competitive Reputation Management category for 2026.
“This recognition from Hotel Tech Report validates the work we’re doing at TrustYou to deliver seamless, personalized guest experiences,” said Ben Jost, CEO at TrustYou.
“TrustYou is the #1 Hospitality AI platform, powered by the most comprehensive customer data in the industry. We enable genuine, AI-driven two-way conversations with guests – seamless, personalized, across every channel, in every language, 24/7.”
The lists are based on data from over 25,000+ verified customer reviews during the HotelTechAwards period. These reviews were written and published by verified hoteliers who used each product between September 1, 2025, and December 15, 2025, with participation from every major hotel brand and thousands of independents.
“This isn’t a subjective list based on a few peoples’ opinions,” explains Hotel Tech Report CEO, Jordan Hollander.
“With the highest traffic and engagement, largest selection of product and services, and highest quality data, Hotel Tech Report analyzes more than 100,000 data points to determine the best products in the market.”
“TrustYou is an essential partner in our customer experience strategy. The platform stands out for the quality of its analysis, the accuracy of its insights, and the ease with which we can transform customer feedback into concrete action.”, says one General Manager from Blagnac.
Browse dozens of verified TrustYou reviews and view the official press release.
About Hotel Tech Report
HotelTechReport.com is the hotel industry’s leading online research platform for technology buying advice and insights. Each month HTR helps more than 250k+ hotel owners and operators from the world’s leading hotel companies discover and vet the best digital products to run and grow their hotel businesses.
About TrustYou
TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:
At the core of TrustYouʼs platform are three powerful solutions:
- Customer Experience Platform CXP: Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
- Customer Data Platform CDP: Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
- AI Agents: Handle 100% of inbound communication—24/7, in any language, and across all channels. They deliver instant, context-aware responses, support upselling, and free up operational teams.
With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations. For more information please visit www.trustyou.com.
Contact:
TrustYou
Bláthnaid King
blathnaid.king@trustyou.net
www.trustyou.com
