Verizon is down nationwide | The Verge

The first big outage of 2026 is here, as Verizon customers across the US, including several of our phones, complain that service has been spotty or nonexistent starting at around noon ET, with phones switching to SOS Mode and being unable to connect.

This cell service outage follows a “software issue” that cut off service for many people in August for several hours, and while Verizon has acknowledged the issue, there is no word yet on when it will be fixed.

We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.

The most recent update from Verizon’s news account on X posted at 4:12PM ET says:

Verizon’s team is on the ground actively working to fix today’s service issue that is impacting some customers. We know this is a huge inconvenience, and our top priority is to get you back online and connected as fast as possible. We appreciate your patience while we work to resolve this issue.

On DownDetector, the number of reports listed has dropped to about 50,000 after peaking with around 175,000 at around 1PM ET, but according to our own testing, as well as other posts on social media, many phones are still offline or only connecting intermittently. We have contacted Verizon, and will update this article when more information is available.

Update, January 14th: Added 4:12PMET Verizon update.