How Atrium Hospitality Centralized Catering Menu Management with Cendyn

Before to adopting Cendyn Catering, the team relied on manual, decentralized processes to manage catering menus across multiple properties.

Menus were created using PowerPoint templates that required annual updates. Once finalized, they were distributed inconsistently—some hotels converted them into PDFs, while others shared editable formats—resulting in a lack of standardization across the portfolio.

Updating menus and pricing was a time-intensive and error-prone process. Each change required teams to manually reload documents across websites, Cvent, virtual tours and other platforms. As a result, updates were not inconsistent, and outdated pricing sometimes remained publicly available online.
Additionally, the team faced challenges in maintaining a consistent and compliant visual experience:

• Menu presentation varied significantly by property
• Access to high-quality imagery was inconsistent
• In some cases, images were sourced without proper usage rights, introducing legal risk

SOLUTION

To address these challenges, Atrium Hospitality implemented Cendyn Catering, building on its existing partnership with Cendyn through eProposal.

A key capability that influenced the decision was the ability to maintain a single menu link that remains unchanged even after edits. This eliminates the need to reload menus across multiple platforms.

Cendyn Catering enabled the team to centrally manage menus and updates within the platform, reducing reliance on manual processes across multiple systems. Once menus were built within the platform, ongoing updates became simple to manage and maintain

“Cendyn Catering has helped us take a more structured and centralized approach to menu management, making it easier for our teams to maintain consistency across properties while we continue scaling adoption.”

SUCCESS

Shortly after implementing Cendyn Catering, the team realized measurable gains in operational efficiencies and content governance.

• Reduced manual effort: Teams no longer need to update menus across multiple platforms for every change. A single update is automatically reflected wherever the menu is shared, significantly reducing repetitive work.
• Improved content accuracy: By eliminating multiple versions of the same menu, the organization has reduced the risk of outdated pricing or content remaining live—ensuring greater accuracy and consistency across digital channels.
• Time savings and workflow efficiency: The ability to make real-time edits without re-uploading content has streamlined workflows, allowing teams to focus on higher-value activities instead of manual updates.

Atrium Hospitality About

Atrium Hospitality is a leading U.S.-based hotel and asset management company headquartered in Alpharetta, Georgia. The organization manages a diverse portfolio of full-service and select-service hotels and convention properties across major global brands, including Hilton, Marriott, IHG, and Wyndham. Known for its focus on operational excellence and guest experience, Atrium partners with hotel ownership groups to maximize property performance through centralized management, strategic operations, and data-driven decision-making.

Products Used Catering Website Visit the website

About Cendyn

Cendyn is a global hospitality cloud-based technology company that enables hotels to Find, Book, Grow – driving revenue, maximizing profitability, and creating deeper connections with guests through its integrated solutions.

Serving hoteliers for nearly 30 years, Cendyn has over 32,000 customers in more than 150 countries including brands Outrigger Hospitality, Hyatt, IHG, Aman Resorts & Hotels, Relais & Châteaux, Banyan Tree Hotels & Resorts, Coraltree Hospitality, and Onyx Hospitality Group – generating more than $20 billion in annual hotel revenue. The company supports its growing customer base with offices across the globe.

To find out more, visit cendyn.com.