In Brief: AI Voice Agent expands DerbySoft’s portfolio of travel solutions designed to automate manual work, improve operational efficiency, strengthen connectivity and enhance the traveler experience.
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DerbySoft to Showcase AI Voice Agent for Travel Operations at GBTA Convention 2026 – Image Credit DerbySoft
Attendees at GBTA Convention 2026 will have the opportunity to experience DerbySoft’s latest AI-powered travel innovations, including new AI Voice capabilities designed to automate time-consuming operational phone calls between travel companies and hotel partners.
DerbySoft will exhibit at Booth 4410 during the convention, taking place August 3–5 at McCormick Place in Chicago, where the company will demonstrate how its travel technology helps businesses improve operational efficiency, strengthen hotel connectivity and deliver more consistent traveler experiences.
A key highlight will be DerbySoft AI Voice Agent for Travel, developed specifically for the complex operational requirements of the travel industry. Unlike general-purpose voice AI, the solution is purpose-built to automate routine conversations between travel companies and hotels, enabling operations teams to work more efficiently while maintaining high levels of service.
The AI Voice Agent supports a wide range of common operational tasks, including:
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Confirming reservations and booking details
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Verifying virtual credit card (VCC) and payment information
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Checking reservation status prior to traveler arrival
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Requesting invoices, folios and missing documentation
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Escalating complex requests to human team members when needed
Travel management companies, hotel wholesalers, bedbanks, online travel agencies and other travel businesses often rely on large operations teams to make thousands of repetitive outbound calls to hotel partners each day. These manual processes can be difficult to scale, particularly during peak travel periods, operational disruptions and rapid business growth.
DerbySoft’s AI Voice Agent is designed to automate these conversations while maintaining natural, multilingual interactions with hotel staff. The solution integrates with existing workflows and systems, helping organizations increase operational capacity, reduce repetitive workloads and enable employees to focus on higher-value customer service activities.
In addition to AI Voice, attendees will have the opportunity to explore DerbySoft’s broader portfolio of travel technology solutions that connect hotels, travel sellers and distribution partners across the global travel ecosystem. DerbySoft experts will be available throughout the event to discuss operational challenges, AI adoption strategies and the latest innovations helping travel companies improve efficiency and scale.
The GBTA Convention is the business travel industry’s premier global event, bringing together travel buyers, suppliers, technology providers and industry leaders to explore the trends shaping the future of managed travel.
Visit DerbySoft at Booth 4410 during GBTA Convention 2026 to experience the company’s latest AI-powered travel innovations and meet with the team.
Unable to attend GBTA? Learn how DerbySoft’s AI Voice Agent is helping travel companies automate operational phone calls, improve productivity and scale customer service by scheduling a personalized demo.
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About DerbySoft Group
DerbySoft is a Travel Commerce Accelerator, helping travel industry partners connect, grow, and deliver more value through connectivity, AI-powered marketing, and content solutions. The company works with leading hotels, distributors, and travel partners worldwide to enable more efficient and effective commerce. For more information, visit www.derbysoft.com.
