In Brief: Direct Travel has appointed Ann Marie Stone as Chief Customer Success Officer, signaling the company’s increased focus on enhancing client satisfaction and retention across its hospitality and travel management operations.
Direct Travel has appointed Ann Marie Stone as chief customer success officer, placing her in charge of an expanded global Customer Success organization.
Stone will oversee customer implementation, account management and customer use of Avenir, the company’s travel management platform. The organization will coordinate teams that design, implement and manage customer travel programs.
The expanded Customer Success organization will work with customers on implementation, traveler adoption and program management, combining regional support with local expertise. Stone’s role includes partnering with global operations and Customer Success teams to address global customer objectives and market-specific operational requirements.
Stone most recently served as Direct Travel’s senior vice president of client implementations. Before joining Direct Travel, she spent five years leading global Customer Success operations at American Express Global Business Travel. Earlier, she spent more than 20 years at CWT in senior leadership roles involving customer management and global program management, overseeing client portfolios and global teams. She has 35 years of experience in corporate travel and leadership roles.