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Mews Research Shows Widespread AI Adoption in Hotels, Emphasizes Need for Human Touch :: Hospitality Trends

  Mews Research Shows Widespread AI Adoption in Hotels, Emphasizes Need for Human Touch A survey conducted by Mews between December 2025 and March 2026 across more than 500 hotel properties globally found that artificial intelligence is now widely integrated into hotel operations. According to the findings, 98% of hoteliers reported using AI in their operations within the last six months. On average, AI is involved in 11 of the 19 most common hotel tasks and manages more than half of the workload in those tasks. The adoption of AI spans departments, including front office, commercial, food and beverage, and…

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