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In Brief: The article examines how hospitality businesses face a wider spectrum of workplace violence threats than just active shooter scenarios, emphasizing the operational necessity for comprehensive prevention, training, and response strategies to protect staff and guests. The One-Minute Takeaway:Workplace violence toward workers in the hospitality industry goes beyond physical harm. Recognizing and addressing more common issues like customer verbal abuse, threats, intimidation and harassment can help prevent escalation and keep your workforce safe.When people think of workplace violence, situations involving active shooters, mass casualty events and headlines that dominate news cycles for weeks sadly come to mind. But the…
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